We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges or incorrectly ordered items.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund.
Special Delivery Instructions
Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not available or another request is required, we may be able to accommodate this request prior to the order being fulfilled.
Order Fulfillment & Postage / Shipping Times
All orders placed are expected to be packed and shipped, with fulfillment / order confirmation, within 2 working days of the order payment completion – however this is not always guaranteed. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you directly using the information provided in your order. Please follow our Facebook page http://www.facebook.com/njcollectables for the latest information and potential disruptions to orders.
If we cannot contact you, we will either cancel the order completely or fulfill the order at the earliest possible convenience (e.g. within 1 week).
Post will be ordered and sent by Australia Post by default in all instances unless communicated otherwise. Tracking will always be provided in your order confirmation for you to follow up on.
In the instance that there’s extended delays, do not hesitate to contact us directly.
Express Post orders are subject to the above Order Fulfillment & Postage conditions. Express Post refers to the service offered by Australia Post and it’s associated costs.
If an order is urgent or if you need items by a specific date (for an event or otherwise) please contact us directly via the below to confirm this can be accommodated.
Contact details in each and every order must be valid and real. We do not accept orders placed with fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order – we do often validate the details provided in each order. If an issue arises and the contact details are incorrect, we will be unable to contact you to resolve.
If an order is placed with incorrect details (error / typo etc) please contact us directly with your order details to ensure that all information is provided to you.
It is the customers responsibility to ensure contact details are updated and maintained through their accounts on the website, especially shipping addresses. If a shipping address is provided incorrectly and contact is not made before fulfillment to correct this, we do not take responsibility if the item is not received. Items are insured through the shipping providers but not for incorrect details.
Payment Plans & Loan Facilities
We offer payment plans on specific items and products, particularly pre-orders. This is subject to our approval and discretion. Items will not be shipped until a payment plan is completed in full – this is not a loan service.
The payment plan is not a direct debit / charged service. It’s manual payment required by the customer on each invoice. Invoices are automatically issued each billing period depending on the agreed terms. The amount is the total order divided by the number of billing periods agreed.
We do not offer loans, reserves or holds on any items, including payment plan services via 3rd party companies.
All order payments must be made at checkout or orders will not be dispatched. No items are held through the web system until an order has been completed, including payment or an agreed payment plan.
Credit Card Payments
We do accept credit card payments, directly through our website via Square and also through the PayPal checkout.
Where a credit card payment is made directly through the website for orders over $100 AUD, we may request additional validation of the purchase. This may include evidence of the card and photo ID to confirm name and address as well as confirmation of the card and name used on the card. This is an Anti-Fraud condition and if not agreeable to the customer, the order will be cancelled and refunded.
All Credit Card payments must be made and authorised by the named owner on the credit card or orders will be cancelled and refunded.
If you do not wish to provide this information when requested please choose another payment option.
If there are any questions or concerns with any of the conditions in this section, please feel free to contact us directly by Facebook or email.